At Hit Overseas International, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, place custom orders, or communicate with our team.
1. Information We Collect
We collect information to provide better services, process custom manufacturing orders, and streamline communication. This includes:
- Personal Contact Information: Name, email address, phone/WhatsApp number, billing address, and shipping address.
- Business & Order Details: Company name, tax/VAT details (if applicable), custom logo artwork, tech packs, size specifications, and design assets.
- Payment Data: Payment transactions are processed securely through trusted third-party payment gateways or direct bank transfers. We do not store your full credit card or sensitive payment details on our servers.
- Technical & Usage Data: IP address, browser type, device information, and browsing activity collected via standard website cookies.
2. How We Use Your Information
We use the collected information for the following business purposes:
- To process, manufacture, pack, and ship your custom sportswear, athletic apparel, and combat equipment.
- To communicate with you regarding quotes, order updates, pre-production sample approvals, and tracking details.
- To provide customer support and respond to inquiries sent via email or WhatsApp.
- To improve our website layout, user experience, and product offerings.
- To send promotional updates, special offers, or new product catalogs (you can opt out at any time).
3. Protection of Custom Artwork & Intellectual Property
- We respect your brand’s proprietary rights. Any artwork, tech packs, custom designs, or logos provided by you for private label manufacturing will remain your intellectual property.
- We will not sell, duplicate, or distribute your proprietary custom designs to any third party without your prior consent.
4. Information Sharing & Third Parties
We do not sell, rent, or trade your personal information to third parties. We only share necessary data with trusted service providers who assist us in operating our business:
- Logistics & Courier Partners: Companies like DHL, FedEx, UPS, or freight forwarders to ensure doorstep delivery of your orders.
- Payment Processors: Secure banking platforms and payment gateways to verify and process transactions.
- Legal Requirements: We may disclose your information if required by law or to protect our legal rights and safety.
5. Cookies & Tracking Technologies
Our website uses cookies to enhance browsing performance, remember your preferences, and analyze website traffic. You can adjust your browser settings to decline or manage cookies at any time, though some features of the site may function with limited capabilities.
6. Data Security
We implement strict physical, electronic, and administrative security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
7. Your Rights
Depending on your location, you have the right to:
- Access, update, or request the deletion of your personal data stored with us.
- Request a copy of the personal information we hold about you.
- Opt out of marketing emails or promotional messages.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us:
- Email: hitoverseasint@gmail.com
- Phone / WhatsApp: +92 3246040370